Frequently Asked Questions

We manufacture custom shades up to 24 feet wide — among the largest in the industry. This makes us ideal for modern floor-to-ceiling windows, media walls, and commercial applications where most competitors can't go beyond 10 feet.

We can typically manufacture shades up to 15-20 feet in height, depending on the fabric thickness and roller tube diameter. For extremely tall windows, contact us for a custom consultation.

Yes. Shades of this size include heavy-duty brackets, reinforced tubes, and often a center support bracket to prevent bowing. All specialized hardware is included with your order at no extra charge.

While technically possible, we strongly recommend motorization for shades over 12 feet due to fabric weight. Manual operation becomes difficult and can cause premature wear on the mechanism.

Depending on the fabric roll width, some oversized shades may require a horizontal "railroaded" seam. Our builder will alert you during fabric selection if your dimensions require one.

No. Provide your exact window opening measurement (tip-to-tip). Our factory calculates all necessary deductions to ensure the brackets and shade fit perfectly within your specified space.

We manufacture custom shades for 10+ specialty shapes:

• Triangle windows (right triangles, acute triangles, equilateral)
• Trapezoid windows (left-slope, right-slope, flat-top)
• Pentagon windows (the "doghouse" shape)
• Hexagon windows (flat-top hexagons)
• Standard rectangles (all sizes up to 24 feet)

Use our Measuring Guide for step-by-step instructions. For triangles, you'll need the base width, vertical height, and slope length. You can also upload a photo to our AI Visualizer and click the corners — our system calculates the geometry for you.

It depends on the shape. Some specialty shades are stationary (fixed), while others use specialized angled tracking that allows operation. Our builder specifies the operation type based on your exact shape and dimensions.

Specialty shapes require manual laser cutting, specialized internal components, and custom engineering to ensure the fabric hangs correctly on an angle. Each specialty shade is essentially a one-of-a-kind product built to your exact specifications.

Right Triangle - Left: The 90° angle is on the bottom-left corner.
Right Triangle - Right: The 90° angle is on the bottom-right corner.

Stand inside your room facing the window to determine the correct orientation.

We specialize in architectural polygons (triangles, trapezoids, pentagons, hexagons). For circles and true arches, please contact our design team for a custom quote.

Yes! Upload a photo of your room to our AI Room Visualizer, and it will digitally install your chosen fabric over your windows. This works for all shapes including triangles and trapezoids.

The fabric itself is 100% opaque. However, light can enter around the edges. For complete darkness, we recommend adding Side Channels which block light gaps on the sides of the window.

Yes! Order up to 10 free fabric swatches via our builder. Samples ship free via USPS and typically arrive within 3-5 business days. We strongly recommend ordering samples to see colors in your own lighting.

Yes. Most of our collections are NFPA 701 certified for commercial use. This is required for hotels, offices, healthcare, and other commercial applications.

Yes. Our fabrics are GREENGUARD Gold certified for low chemical emissions, making them safe for homes, schools, and healthcare facilities. Additionally, our motorized shades are cord-free, eliminating strangulation hazards.

Our Solar Roller Shades with reflective backings are designed specifically to reject solar heat. Look for fabrics with high "openness factor" ratings for the best combination of view and heat rejection.

Many fabrics are moisture-resistant and suitable for high-humidity areas like bathrooms. Check the fabric specifications in our builder or contact us for recommendations.

Most fabrics are vinyl-coated and easy to maintain:

• Regular dusting: Use a feather duster or soft vacuum attachment
• Spot cleaning: Damp cloth with mild soap
• Deep cleaning: Wipe down with mild dish soap and water
• Never use: Harsh chemicals, bleach, or abrasive cleaners

We offer both options:

• Battery-powered: Internal rechargeable lithium-ion motors. Charge once or twice a year via micro-USB cable.
• Hardwired: For new construction or homes with existing low-voltage wiring. Requires 12V/24V power.

Yes! By adding our Smart Hub upgrade, you can control your shades via voice commands, smartphone app, or automation routines. The hub connects to your WiFi and bridges your shades to all major smart home platforms.

Our motors are "Whisper Quiet," operating at less than 40dB — roughly the sound of a library. You'll barely notice them.

No. One 15-channel remote can control up to 15 individual shades or groups. You can also create scenes like "Good Morning" that open all shades at once.

Yes. Using the Automate Pulse app (requires Smart Hub), you can schedule shades to open at sunrise, close at sunset, or follow any custom schedule you create.

An optional addon that automatically closes your shades when a certain brightness level is detected. Great for protecting furniture, artwork, and flooring from UV damage and heat.

Approximately 500 up/down cycles per charge. For most users, that's 6-12 months between charges. We include a 10ft micro-USB charging cable, and any standard phone charger works as a replacement.

Yes. The handheld remote uses Radio Frequency (RF) and works regardless of your internet connection. Only app control and voice commands require WiFi.

Yes. You can stop motorized shades at any point and set custom "favorite" positions for quick access.

If you follow our Measuring Guide or use our Pro Measurement service and your shades don't fit, we remake them for free. No questions asked. We also cover return shipping on the originals.

It's a flat fee (typically around $100) regardless of how many windows you have. The fee is credited back to your order when you place your final shade order.

Our network covers 95% of the US. Enter your zip code during checkout to see availability in your area.

Please provide all measurements in inches, rounded to the nearest 1/8". Our equipment is calibrated for extreme precision.

No. Give us the exact opening size. Our factory makes all necessary deductions for brackets and operating clearance.

Standard production is 3-5 business days. Shipping adds an additional 2-4 days via FedEx Ground. Most customers receive their shades within 7-10 business days of ordering.

Yes! We offer free ground shipping on all orders within the contiguous United States. Oversized freight shipping may apply for extremely large shades (24+ feet).

Not currently through our automated builder. Please contact us for a custom international quote.

Yes. You'll receive a tracking link via email as soon as your order leaves our facility.

Report it within 7 days of delivery. We'll ship a replacement immediately at no cost to you. Take photos of the damage for our records.

Because every shade is custom-made to your exact specifications, we cannot accept returns for buyer's remorse. However, our 100% Fit Guarantee covers remakes if shades don't fit when you follow our measuring guide.

Orders can be canceled or modified within 12 hours of placement. After that, they enter custom production. Contact us immediately at (844) 674-2716 if you need to make changes.

• Lifetime Limited Warranty on all hardware (brackets, tubes, bottom bars)
• 5-Year Warranty on motors and electronics
• 3-Year Warranty on fabrics against defects

View full warranty details →

Yes. Please contact support with your ID for a specialized discount code.

• Power drill with 1/4" hex driver bit
• Tape measure
• Pencil
• Level
• Step ladder

See our complete Installation Guide for step-by-step instructions.

Yes. All mounting brackets, screws, and hardware are included with your order at no extra charge.

Most standard shades can be DIY installed in 15-20 minutes per window. For shades wider than 12 feet or complex specialty shapes, we recommend professional installation.

Yes. Our network of certified installers covers 95% of the US. Select "Pro Installation" during checkout to add this service.

A sleek metal housing that hides the roller tube and fabric for a clean, finished look. Popular in modern and minimalist interiors.

A flat metal cover used in modern and commercial spaces to hide the roller tube. More streamlined than a cassette.

U-shaped tracks that the fabric slides into, eliminating light gaps on the sides of the window. Essential for true blackout in bedrooms and media rooms.

Standard roll: fabric hangs behind the tube. Reverse roll: fabric hangs in front of the tube. Reverse roll is useful when you need extra clearance for window handles or trim.

Yes. Orders over 10 units or $5,000 qualify for our Commercial Volume Discount. Contact us for a custom quote.

Yes! We offer a Trade Program with exclusive pricing, dedicated project management, and priority production. Learn more about our Trade Program →

Yes. We have high-capacity manufacturing facilities ready for enterprise-level projects including hotels, office buildings, hospitals, and multi-unit residential. We can also coordinate nationwide installation teams.

Most likely. We carry full catalogs from major manufacturers including Mermet, Phifer, and Copaco. Contact us with your spec sheet.

For established trade partners and commercial accounts, we offer Net-30 terms and can accept Purchase Orders. Contact our commercial team to set up an account.

Yes. We offer antimicrobial and antifungal fabrics designed specifically for medical environments, all with appropriate certifications.

The tension spring needs more tension. Roll the shade up fully, remove from brackets, manually rotate the tube 3-4 additional turns in the rolling direction, and reinstall.

One bracket is slightly off-level. Loosen the bracket screws, use a level to adjust, and retighten. Even small misalignments can cause telescoping.

Check the battery (usually CR2450) and ensure the shade is paired to the correct channel. See our Installation Guide for re-pairing instructions.

The battery may be depleted. Connect the micro-USB charging cable and wait 30 minutes before testing. A full charge takes 4-6 hours.

Most shipping wrinkles disappear within 48 hours of hanging. For stubborn wrinkles, use a handheld steamer on low heat, keeping it at least 6 inches from the fabric.

Ensure the bracket is fully engaged and the end plug is properly seated. The shade should "click" securely into place when properly installed.

Our motors use a standard Micro-USB connector. Any phone charger with a Micro-USB cable will work.

All World Wide Shades products are custom-engineered and assembled in the USA at our manufacturing facility.

To keep prices 40-50% lower than retail stores, we operate 100% online. Use our AI Room Visualizer to see shades in your actual room, and order free fabric samples to see materials in person.

No. We only use our tested, performance-rated architectural fabrics to ensure quality, durability, and proper operation.

A motorized blackout shade. It's cord-free (eliminating safety hazards) and ensures perfect darkness for nap time. Add Side Channels for complete light blockage.