FREQUENTLY ASKED TOGETHER
What products does World Wide Shades offer?
We specialize in custom window shades and blinds, including roller shades, solar shades, light-filtering shades, blackout shades, and even custom-shaped shades like triangular or roof shades.
Do you provide measuring and installation services?
Yes, we provide easy-to-follow guides for measuring windows, and we can connect you with professional installers in your area.
Can I customize my window shades?
Absolutely! Our ordering process allows you to customize shades with various options, including fabric type, color, size, and functionality.
What areas do you serve?
We currently serve customers across the USA and plan to expand internationally in the future.
How can I place an order?
Orders can be placed through our website, where you can follow a step-by-step configurator. You can also call us for assistance.
How do I measure my windows for custom shades?
We provide detailed guides and videos on our website to help you measure accurately, even if you’re new to measuring.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options are also available for larger orders.
Do you offer warranties on your products?
Yes, all our products come with a manufacturer’s warranty. Details vary by product and are listed on the product page.
What is your return policy?
Since our products are custom-made, we do not offer returns unless the product arrives damaged or defective. Please contact us immediately if there is an issue with your order.
How long does it take to receive my order?
Production times vary depending on the customization options selected, but most orders ship within 2-3 weeks. Shipping times will depend on your location.
Can I request samples before placing an order?
Yes, we offer free fabric and material samples so you can choose the perfect match for your space.
Do you offer discounts for bulk or wholesale orders?
Yes, we provide competitive pricing for bulk and wholesale orders. Please contact our sales team for more information.
Are your products eco-friendly?
Many of our shades use sustainable materials, and we offer options that qualify for eco-certifications.
Is your website secure for online transactions?
Yes, our website is fully secure and complies with all industry standards for e-commerce transactions.
How can I contact World Wide Shades for support?
You can reach us via email, phone, or live chat on our website. Our customer service team is available to assist you Monday through Friday, 9 AM to 6 PM EST.