Warranty Policy

At World Wide Shades, we take pride in offering high-quality, custom-made window treatments built to last. We stand behind our products with a comprehensive warranty, ensuring you receive the durability and performance you expect.


Limited Warranty Coverage

We warrant that our window shades and blinds will be free from material defects and workmanship flaws under normal use and care.

Warranty Periods by Product Type

🛡 Roller, Solar, & Blackout Shades – 5-Year Limited Warranty
🛡 Motorized & Smart Shades – 5-Year Limited Warranty on Motors & Electronics
🛡 Cellular & Honeycomb Shades – 5-Year Limited Warranty
🛡 Wood & Faux Wood Blinds – 5-Year Limited Warranty
🛡 Roman Shades & Sheer Shades – 5-Year Limited Warranty
🛡 Commercial & High-Traffic Use Shades – 3-Year Limited Warranty


What Our Warranty Covers

✔ Defects in materials and workmanship
✔ Failure of internal components (cordless mechanisms, lift systems, or motors)
✔ Discoloration, fading, or deterioration due to normal wear and tear
✔ Malfunctioning motorized or smart-home integration components (within the warranty period)
✔ Damage occurring during shipping (must be reported within 7 days of delivery)


What Our Warranty Does NOT Cover

❌ Damage due to improper installation or modifications
❌ Normal wear and tear beyond the warranty period
❌ Misuse, abuse, or neglect (including exposure to excessive moisture, pets, or insects)
❌ Fading due to prolonged sun exposure beyond normal expectations
❌ Accidental damage (tears, cuts, or stains from cleaning with improper chemicals)
❌ Batteries for motorized shades (rechargeable or replaceable batteries are not covered)
❌ DIY alterations or installation errors


How to File a Warranty Claim

If you experience any issues covered by our warranty, follow these steps:

1️⃣ Contact Our Customer Support Team

2️⃣ Provide the Following Information

  • Order number or proof of purchase
  • Photos or videos showing the defect
  • Description of the issue

3️⃣ Resolution Process

  • We will review your claim and determine the best course of action.
  • If approved, we will repair or replace the defective product at no cost.
  • If the product is discontinued, we will offer a comparable replacement or a partial store credit.


Additional Warranty Information

🔹 Repairs & Replacements

  • If your shades qualify under the warranty, we will either repair or replace them at our discretion.
  • Shipping costs for warranty replacements may apply after 1 year from purchase.

🔹 Commercial & Contract Orders

  • Warranty terms for commercial projects may vary based on usage and environmental factors.

🔹 Extended Protection Plans

  • We offer extended warranties for select motorized and premium shades. Contact our team for details.


Your Satisfaction is Our Priority!

At World Wide Shades, we are committed to providing high-quality window treatments backed by outstanding service. If you ever have concerns about your purchase, reach out to our team—we are here to help!

📞 Call Us: +1 (800) 508-4599
📧 Email Us: Hello@WorldWideShades.com
💬 Live Chat: Available on our website.