Warranty & Guarantees
Warranty & Guarantees
Our commitment to quality and your complete satisfaction
We stand behind every shade we make. All World Wide Shades products are custom-manufactured in the USA and backed by comprehensive warranty coverage. If there's a defect or error on our part, we'll make it right.
π‘οΈ Quality Manufacturing Guarantee
We stand behind every shade we manufacture.
If your shade arrives with any defect or error on our part, we will:
- Remake or repair your shades at no charge
- Cover return shipping on defective items
- Prioritize your replacement order in production
This guarantee covers:
- Manufacturing defects
- Incorrect cuts or dimensions (our error)
- Wrong fabric, color, or configuration shipped
- Shipping damage (reported within 7 days)
- Missing components or hardware
Customer measurement errors are not covered. Please follow our Measuring Guide carefully or use our Professional Measurement service to ensure accuracy.
Warranty Coverage
Every World Wide Shades product is protected by our comprehensive warranty program. Coverage varies by component:
Hardware Warranty
Covers all mechanical components against defects in materials and workmanship for as long as you own your shades.
Covered components:
- Mounting brackets
- Roller tubes
- Bottom bars (hem bars)
- End plugs and pins
- Side channels (if included)
- Cassettes and fascias (if included)
- Manual clutch mechanisms
Motor & Electronics Warranty
Covers all motorized components against defects in materials and workmanship for 5 years from purchase date.
Covered components:
- Motorized drive units
- Rechargeable battery packs
- Remote controls
- Smart hubs and receivers
- Sun sensors
- Wall switches
- Charging cables
Fabric Warranty
Covers fabric against manufacturing defects for 3 years from purchase date.
Coverage includes:
- Fabric delamination
- Premature fading (beyond normal UV exposure)
- Manufacturing defects in weave or coating
- Seam failures (on railroaded fabrics)
Warranty Summary
| Component | Coverage Period | What's Covered |
|---|---|---|
| Brackets, tubes, bottom bars | Lifetime Limited | Defects in materials and workmanship |
| Manual clutch mechanisms | Lifetime Limited | Defects in materials and workmanship |
| Cassettes, fascias, side channels | Lifetime Limited | Defects in materials and workmanship |
| Motors and battery packs | 5 Years | Defects in materials and workmanship |
| Remotes, hubs, sensors | 5 Years | Defects in materials and workmanship |
| Fabric | 3 Years | Manufacturing defects, delamination, premature fading |
What's Covered
- β Manufacturing defects in materials or workmanship
- β Incorrect cuts or dimensions (our manufacturing error)
- β Wrong fabric, color, or configuration shipped
- β Mechanical failures under normal use
- β Motor failures under normal operating conditions
- β Battery defects (not normal capacity loss over time)
- β Fabric delamination or peeling
- β Premature fading beyond normal expectations
- β Remote control and electronics failures
- β Shipping damage (reported within 7 days of delivery)
- β Missing components or hardware
What's Not Covered
- β Customer measurement errors
- β Normal wear and tear
- β Damage from improper installation (not following our Installation Guide)
- β Damage from misuse, abuse, or accidents
- β Damage from improper cleaning or harsh chemicals
- β Normal fading from UV exposure over time
- β Normal battery capacity reduction over time
- β Damage caused by power surges (for hardwired motors)
- β Modifications or repairs by unauthorized parties
- β Cosmetic issues that don't affect function (minor scratches, etc.)
- β Products purchased from unauthorized resellers
How to File a Warranty Claim
Document the Issue
Take clear photos or video showing the problem. Note your order number.
We Review
Our team reviews your claim, usually within 1-2 business days.
Resolution
We repair, replace, or remake the affected component at no charge.
What to Include in Your Claim
- Order number (found in your confirmation email)
- Date of purchase
- Clear photos or video showing the defect or issue
- Description of the problem and when it started
- Your contact information (phone and email)
Shipping Damage
If your shades arrive damaged:
- Document immediately β Take photos of the packaging and damage before discarding anything
- Report within 7 days β Contact us within 7 days of delivery
- Keep all packaging β We may need it for carrier claims
For shipping damage reported within 7 days, we will ship a replacement immediately at no cost to you.
Satisfaction Guarantee
We want you to be completely happy with your World Wide Shades purchase. Here's what we offer:
Free Fabric Samples
Order up to 10 free fabric samples before purchasing to ensure you love the color and texture. Order samples here β
AI Room Visualizer
Preview your shades in your actual room before ordering using our Room Visualizer. See exactly how fabrics will look in your space.
Expert Support
Our team is available to help with fabric selection, measuring questions, and installation support. Call (844) 674-2716 or contact us online.
Custom Products Notice
Because every shade is custom-manufactured to your exact specifications, we cannot accept returns for change of mind or customer measurement errors. Please measure carefully using our Measuring Guide or consider our Professional Measurement service to ensure accuracy before ordering.
Warranty Registration
No registration required. Your warranty is automatically activated at the time of purchase. We maintain records of all orders and can verify warranty status using your order number or email address.
For your records, we recommend:
- Saving your order confirmation email
- Keeping a copy of your measurements
- Storing your remote control pairing information
Commercial & Trade Warranty
Commercial orders and Trade Program members receive the same warranty coverage as residential customers. For large commercial projects, extended warranty options may be available. Contact our commercial team for details.
Frequently Asked Questions
Can I transfer my warranty if I sell my home?
Yes. Our warranty transfers to subsequent owners for the remainder of the coverage period.
Do I need proof of purchase for warranty claims?
We maintain records of all orders. Your email address or order number is sufficient. If you purchased as a gift, the recipient can use the order number for warranty claims.
What if my shade is out of warranty?
We offer repair services and replacement parts for out-of-warranty products. Contact us for a quote.
Does the warranty cover professional installation issues?
If you used our Professional Installation service and there's an issue with the installation, it's covered. Third-party installers are not covered under our warranty.
Where can I find more answers?
Visit our FAQ page for answers to common questions about ordering, installation, and more.
Need to File a Claim?
Our team is here to help resolve any issues quickly.
Contact Support β Call (844) 674-2716Support available Monday-Friday, 9am-6pm ET
World Wide Shades
26 Broadway, Suite 934 | New York, NY 10004
(844) 674-2716 | Contact Us
This warranty gives you specific legal rights. You may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so the above limitations may not apply to you.